We happily accept unworn merchandise for credit or exchange if the product is returned in saleable condition within 30 days, accompanied by a sales receipt.

- Please send us reason of returning product and if you have received a damaged item or you have received incorrect items you can contact info@jjqueen.com for complete and thorough assistance.

- If you have received a damaged item, a photo of the damaged item(s) must be included in the email.

- Merchandise must be returned within 30 days.

- Merchandise must remain in the same condition at which it was received with box.

- All merchandise marked as 'Sample Sale' or 'Final Sale' are not eligible for return.

- Earrings are FINAL SALE for HYGIENIC purposes JJQueen.

- Always include your name, order #, and full item name to avoid confusion.

- Merchandise must be reach us before moving forward