Does the tax included?
Yes, all the product cost that show on the website are all tax included cost.
If it doesn't fit or isn't what I expected can I return my order?
Yes! We take pride in customer service and if you want to make a return. Please read 'return policy' and follow the procedure.
Do you provide complimentary shipping?
Yes! For all purchase you make, we provide complimentary USPS Priority 2-Days OR FEDEX GROUND Shipping.
However, if you want to use Fedex, there will be additional charge for Fedex Ground and Fedex 2-Days.
Do you ship outside of the USA or Korea?
Yes, we ship to countries all over the world everyday. Any purchase made in USA and South Korea will be considered as domestic purchase based on the stock that we have in USA and Korea. ex) if you are trying to buy certain item but there is no stock in USA but if the stock is available in Korea that will require international shipping cost.
Is it okay if I take shower or go into water with JJQueen Jewelry on?
Always remove jewelry when washing hands, showering, or swimming. Moisture can cause stones to dull and become loose.
Does the jewelry tarnish or ever change colors?
The jewelry will keep its color and shine for years to come if you follow these tips. Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause Lucite beads to crack, will dull the finish and loosen the crystals, and cause metal parts to discolor or tarnish. Never expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade. It is best to keep your pieces stored in airtight bags or boxes as being exposed to open air for long periods of time can also cause your pieces to tarnish or lose color quicker.
How can I clean my jewelry?
To clean your jewelry and hair accessories use a dry soft cloth. Never submerge in cleaning solution or water.